Be the Friendly Face That Helps People Find Their Way
Hospitals can feel overwhelming, especially when people are worried about a loved one or navigating an unfamiliar environment. As a Hospital Reception Volunteer, you'll provide a warm welcome, practical support, and helpful information to patients, whānau, and visitors from the moment they arrive.
This role is ideal for someone who enjoys meeting people, has a calm and approachable manner, and takes pride in helping others feel supported and at ease.
In this role you can:
• Welcome patients, whānau, and visitors in a friendly, professional, and compassionate manner.
• Provide information about hospital services, facilities, amenities, and visitor areas.
• Help people find their way to departments, clinics, wards, and family spaces.
• Listen and respond to general enquiries, referring more complex matters to the appropriate staff member.
• Deliver flowers, cards, and messages to patient care areas.
• Help maintain a tidy, welcoming, and comfortable reception environment.
• Support a positive experience for everyone entering the hospital.
• Friendly, approachable, and enjoys helping others
• An excellent communicator with strong listening skills
• Patient, compassionate, and respectful of people's circumstances
• Reliable and able to work independently when required
• Comfortable interacting with people from diverse cultures and backgrounds
• Professional and committed to maintaining confidentiality
• A positive team player who understands the importance of their role within the wider hospital environment
Why Volunteer With Us?
Help create a positive and welcoming experience for patients and visitors
Meet people from all walks of life and make meaningful community connections
Gain valuable customer service and communication experience
Be part of a supportive hospital volunteer team
Make a difference through small acts of kindness every day
A smile, a kind word, and a helping hand can make all the difference when someone walks through the hospital doors If you're friendly, caring, and enjoy helping people feel welcome and supported, we'd love to hear from you.